What is the iT service satisfaction survey form template?
An annual staff survey of the IT department: support experience, satisfaction with laptops, Wi-Fi, video calls, sign-in and other tools, time lost to IT problems, training needs and top priorities. Start from this template in FileIt Forms, adjust it in the designer, then share it by link or send it to people by email. Each response is saved as a PDF in your FileIt vault.
Questions on this iT service satisfaction survey form
14 questions over 4 pages · includes conditional questions, multiple pages, ratings.
1 About you
- Department Finance · HR · Operations · Sales & marketing · Customer service · Engineering · Management · Other
- Where do you mostly work?* In the office · At home · Hybrid · On the road or on site
- How often have you contacted IT support in the last 3 months?* Not at all · Once or twice · 3–5 times · More than 5 times
2 IT support
- Thinking about IT support…* asked only when it applies Strongly disagree · Disagree · Neutral · Agree · Strongly agree
- How do you prefer to contact IT? Self-service portal · Email · Chat · Phone · Walk-up desk
- Anything about a recent request you'd like to tell us? asked only when it applies
3 Your tools
- How satisfied are you with…* Very dissatisfied · Dissatisfied · Neutral · Satisfied · Very satisfied · Don't use
- In a typical week, how much time do you lose to IT problems?* None · Under 30 minutes · 30–60 minutes · 1–3 hours · More than 3 hours
- Would training on any tools help you?
- Which tools or topics? asked only when it applies
4 Priorities
- Overall, how satisfied are you with IT services?*
- How confident are you at spotting a phishing email? Very confident · Fairly confident · Not very confident · Not at all confident
- If IT could fix one thing this year, what should it be?*
- Any other comments?
Every response becomes a PDF in your vault
- Start from this template. It opens in the FileIt Forms designer — change any question, add pages, set the rules for when questions appear.
- Share it. Turn on a public link, or send it to people by email, each with their own link. They don’t need a FileIt account.
- Get the answers as PDFs. Each response is saved as a PDF in the vault folder you choose, with uploaded files attached — and listed in a Responses table you can export to CSV.