What is the tenant satisfaction survey form template?
Keeping good tenants costs less than finding new ones. A regular tenant satisfaction survey shows a landlord or property manager where service is slipping — slow repairs, unanswered messages, damp or pests — while there's still time to fix it.
This template asks about repairs in the last year and anything still outstanding, how easy you are to contact and how fairly tenants are treated, the condition of the home and shared areas, current problems such as damp, mould or leaks, and value for money. It closes with overall satisfaction, whether they plan to stay, and a recommend score.
The address is optional, so tenants can stay anonymous, and anyone who wants contact can leave details. Each response is saved as a PDF in your FileIt vault.
- Best for
- Landlords, property managers, housing providers and letting agents
- Filled in by
- Residential tenants
- Time to complete
- About 5 minutes
- Includes
- Repair ratings, service and condition grids, current issues checklist and renewal intent
Who uses a tenant satisfaction survey form?
- An annual survey of every tenant in a portfolio
- Checking in a few months before lease renewals
- Measuring a repairs contractor's service
- Spotting damp, mould or pest problems across properties
- Comparing satisfaction across buildings or managers
- A resident survey for a housing association or co-op
Questions on this tenant satisfaction survey form
22 questions over 5 pages · includes conditional questions, multiple pages, ratings.
1 Your home
- Property address or unit (optional)
- Type of home Apartment · House · Townhouse · Room in a shared home · Other
- How long have you lived here? Less than 1 year · 1–3 years · 3–5 years · More than 5 years
- People in your household
2 Repairs & maintenance
- Have you asked for a repair in the last 12 months?*
- How would you rate…* asked only when it applies Very poor · Poor · OK · Good · Very good · N/A
- Is any repair still outstanding?*
- What still needs fixing, and since when?* asked only when it applies
3 Communication & service
- How much do you agree?* Strongly disagree · Disagree · Neutral · Agree · Strongly agree
- How do you prefer to hear from us? Email · Phone call · Text message · Tenant portal or app · Letter · In person
4 Your home's condition
- How would you rate…* Very poor · Poor · OK · Good · Very good · N/A
- Are any of these a problem in your home right now? Damp or mould · Pests · Leaks · Heating or hot water · Draughts or poor insulation · Noise from neighbours · Security concerns · None of these
- Value for money of your rent*
5 Overall
- Overall, how satisfied are you with us as your landlord?*
- Do you plan to stay when your current lease ends?* Yes · Not sure yet · No
- What's the main reason you plan to leave? asked only when it applies
- How likely are you to recommend renting from us?*
- Anything else you'd like to tell us?
- Would you like us to contact you about your answers?
- Your name* asked only when it applies
- Email* asked only when it applies
- Phone (optional) asked only when it applies
The tenant satisfaction survey form, page by page
1 Your home
An optional property address or unit (so you can follow up), type of home, how long they've lived there and household size.
2 Repairs & maintenance
A required yes/no asks if they've requested a repair in the last 12 months; yes opens a grid rating ease of reporting, first response, time to complete, quality, contractor courtesy, updates and first-time fix. Another required yes/no asks whether any repair is outstanding, with a description if so.
3 Communication & service
Seven agreement statements cover being easy to contact, prompt replies, fair treatment, notice before visits, understanding rent and deposit terms, handling complaints and being listened to. Tenants choose how they prefer to hear from you.
4 Your home's condition
A grid rates overall condition, heating and hot water, safety and security, shared areas, outdoor areas, rubbish and recycling, and parking. A checklist asks about current problems — damp or mould, pests, leaks, heating, draughts, noise, security — and a required star rating covers value for money.
5 Overall
A required 1–10 satisfaction score, whether they plan to stay when the lease ends (with the main reason if not), a 0–10 recommend score and comments. An optional contact request reveals name, email and phone.
Make the template yours
- Change 'landlord' in the wording to 'property manager' or your company name
- Add a building or property dropdown for larger portfolios
- Add your emergency repairs number to the cover
- Edit condition rows for amenities like lifts, laundry or a gym
- Allow more than one response per household in Settings if several tenants share a home
- File responses into a folder per property
Tips for a better tenant satisfaction survey form
- Follow up quickly on any outstanding repair or damp and mould report
- Contact tenants who say they plan to leave before their notice date
- Keep urgent repairs out of the survey — point to your emergency line
- Share a short summary of what you'll improve with all tenants
- Run it at the same time each year to compare
- Look at repair ratings by contractor
Every response becomes a PDF in your vault
Each response is saved as a PDF titled with the date in the vault folder you choose, and you're notified by email.
Filter the Responses table by property type, repair questions or renewal plans, and export to CSV to compare properties and follow up on issues.
- Start from this template. It opens in the FileIt Forms designer — change any question, add pages, set the rules for when questions appear.
- Share it. Turn on a public link, or send it to people by email, each with their own link. They don’t need a FileIt account.
- Get the answers as PDFs. Each response is saved as a PDF in the vault folder you choose, with uploaded files attached — and listed in a Responses table you can export to CSV.
Tenant satisfaction survey form: frequently asked questions
Is this tenant satisfaction survey free?
Yes. It's a starter template in the FileIt Forms app, and every question can be edited.
Can tenants answer anonymously?
Yes. The address and contact details are optional.
Should tenants report repairs through this survey?
It asks about outstanding repairs, but urgent problems should go through your normal repair or emergency process. The cover says so.
Can I use it for commercial tenants?
It's written for residential tenants. You can edit the home type and condition questions for commercial units.
Do tenants need an account?
No. They open the link you send by email, text or letter.
Can I see who plans to move out?
Only if they leave contact details or an address. Otherwise you see the overall share planning to leave.