What is the home service visit feedback form template?
After a plumber, electrician, cleaner or repair technician visits, customers rate punctuality, explanation, quality, tidiness and price, flag unfinished work and ask for a call back. Start from this template in FileIt Forms, adjust it in the designer, then share it by link or send it to people by email. Each response is saved as a PDF in your FileIt vault.
Questions on this home service visit feedback form
19 questions over 3 pages · includes conditional questions, multiple pages, ratings.
1 The visit
- Date of the visit*
- Service provided* Plumbing · Electrical · Heating & cooling · Appliance repair · Cleaning · Pest control · Gardening & landscaping · Handyman · Other
- Technician's name (if you know it)
- Job or invoice number (optional)
2 How it went
- Did the technician arrive in the booked time window?* Yes, on time · A little late, but they let me know · Late, without notice
- Was the job completed?* Yes, fully · Partly — a return visit is needed · No
- What's still outstanding?* asked only when it applies
- How would you rate…* Poor · Fair · Good · Very good · Excellent
- Was the final price what you expected?* Yes, the same as quoted · Higher, but it was explained first · Higher, without explanation · No price was agreed beforehand
3 Overall
- Overall, how satisfied are you with the visit?*
- How likely are you to recommend us to a friend or neighbour?*
- Anything the technician did especially well?
- What could we have done better?
- May we share your comments as a review (first name and town only)?
- Name and town to show* asked only when it applies
- Would you like a manager to call you?
- Your name* asked only when it applies
- Phone* asked only when it applies
- Email (optional) asked only when it applies
Every response becomes a PDF in your vault
- Start from this template. It opens in the FileIt Forms designer — change any question, add pages, set the rules for when questions appear.
- Share it. Turn on a public link, or send it to people by email, each with their own link. They don’t need a FileIt account.
- Get the answers as PDFs. Each response is saved as a PDF in the vault folder you choose, with uploaded files attached — and listed in a Responses table you can export to CSV.