What is the order & delivery survey form template?
After an online order arrives, customers rate checkout, tracking, the courier, timing, packaging and condition, report damage with photos, and say whether they'd order again. Start from this template in FileIt Forms, adjust it in the designer, then share it by link or send it to people by email. Each response is saved as a PDF in your FileIt vault.
Questions on this order & delivery survey form
18 questions over 3 pages · includes file upload, conditional questions, multiple pages, ratings.
1 Your order
- Order number (optional)
- Where did you order?* Our website · Our app · By phone · In store, for delivery · A marketplace
- How did it reach you?* Standard delivery · Express or next-day delivery · Click & collect in store · Locker or pickup point · Local courier
2 Delivery
- Did your order arrive when promised?* Early · On the promised day · Late — by a day or two · Late — by more than two days · It hasn't arrived yet
- Tell us more about the timing asked only when it applies
- How would you rate…* Poor · Fair · Good · Very good · Excellent · N/A
- What condition was your order in?* asked only when it applies Everything arrived in perfect condition · Packaging damaged, items fine · An item was damaged · An item was missing or wrong
- Describe the problem* asked only when it applies
- Photos of the damage or packaging (optional) asked only when it applies
- The amount of packaging was… Too little · About right · Too much
3 Overall
- Overall, how satisfied are you with this order?*
- How easy was it to place your order?*
- Would you order from us again?* Definitely · Probably · Not sure · Probably not · Definitely not
- Anything else we should know?
- Would you like us to contact you about this order?
- Your name* asked only when it applies
- Email* asked only when it applies
- Phone (optional) asked only when it applies
Every response becomes a PDF in your vault
- Start from this template. It opens in the FileIt Forms designer — change any question, add pages, set the rules for when questions appear.
- Share it. Turn on a public link, or send it to people by email, each with their own link. They don’t need a FileIt account.
- Get the answers as PDFs. Each response is saved as a PDF in the vault folder you choose, with uploaded files attached — and listed in a Responses table you can export to CSV.