Sales & services 2 signers 3 pages 22 blanks to fill in

Alarm Monitoring Agreement Template

Set out the equipment, what the monitoring centre does when the alarm goes off, how the contract renews and what an alarm company can and can't promise.

Use this template — free See the agreement Signers don’t need an account
Alarm monitoring agreement
The blanks in brackets are what you fill in. FileIt adds each signer’s signature and date boxes.
Alarm monitoring agreement — page 1 of 3
Page 1 of 3
Alarm monitoring agreement — page 2 of 3
Page 2 of 3
Alarm monitoring agreement — page 3 of 3
Page 3 of 3
Use this template Fill in the blanks, name who signs, and send — from FileIt eSignature.

What is a alarm monitoring agreement?

Alarm monitoring contracts are long-running and are often signed in a hurry at the kitchen table. The disputes that follow are about renewals nobody remembered, false alarm charges, who owns the equipment, and what happens when a break-in occurs anyway. An alarm monitoring agreement puts those answers in plain words.

This template covers intruder, fire and camera systems monitored by a monitoring centre. It lists the equipment, whether the customer buys it or the company keeps ownership, the installation date and the customer's privacy duties for cameras. It sets the monitoring service, an editable response procedure, and response contacts or a contact form. The customer works to prevent false alarms and handles authority permits and charges, with an optional company fee per dispatch. It covers an equipment and installation warranty in months, the installation price, monthly fee, price changes on notice, an initial term with your choice of renewal, notice to cancel, an optional early cancellation charge, cooling-off rights and moving house. A limits section says the company is not an insurer and caps liability, except where the law doesn't allow it.

Best for
Alarm installers, security companies and monitoring providers
Signed by
The security company and the customer
Covers
Equipment, response, false alarms, fees, renewal, cancellation, liability
Length
About 3 pages, initialled on every page

When to use a alarm monitoring agreement

  • A monitored burglar and smoke alarm for a family home
  • Outdoor cameras with remote video checks for a small shop
  • Taking over monitoring of an existing system for a new customer
  • Intruder and fire alarm monitoring for a small office
  • Monitoring a holiday home that stands empty for weeks

What you fill in

22 blanks, then the name and email of each person who signs: security company, customer.

1 The parties

  • Security company (your business)*
  • Your phone or email*
  • Licence or registration (optional)
  • Customer (person or business)*
  • Customer phone or email*

2 The system

  • Protected premises*
  • Equipment installed*
  • The equipment* is bought by the Customer and belongs to the Customer once paid for · is provided by the Company and remains the Company's property
  • Installation date*

3 The service

  • Monitoring service* 24-hour monitoring of intruder signals · 24-hour monitoring of intruder and fire signals · 24-hour monitoring of intruder, fire and camera alerts with remote video checks
  • What the monitoring centre does on an alarm*
  • Response contacts (in order)

4 Price and term

  • Currency*
  • Equipment and installation price
  • Monitoring fee per month*
  • Charge for each false alarm dispatch (optional)
  • Initial term (months)*
  • After the initial term* it continues month to month until either party gives notice · it renews for further periods of 12 months unless either party gives notice · it ends, unless renewed in writing
  • Notice to cancel or not renew (days)*
  • Equipment and installation warranty (months)*
  • Early cancellation charge (optional)
  • Governing law*

5 Who signs

  • Security company signature and date, job title, initials on every page · The alarm installation and monitoring business.
  • Customer signature and date, job title, initials on every page · The person or business the system is installed for. Add a job title if signing for a business.

What the alarm monitoring agreement covers

  1. Equipment and installation
  2. The monitoring service
  3. False alarms
  4. Price and payment
  5. Term, renewal and cancellation
  6. Limits of the service and liability
  7. General

Using the alarm monitoring agreement, step by step

1 List the system

Enter the premises and the equipment, choose who owns it and set the installation date.

2 Set up monitoring

Choose the monitoring service, edit the pre-filled response procedure and add the response contacts in order, or leave them for your contact form.

3 Fees and false alarms

Enter the installation price, monthly fee and an optional charge per false alarm dispatch.

4 Term and send

Set the initial term, how it renews, the notice to cancel, any early cancellation charge and the equipment warranty in months, then send it to the customer.

Tips before you send it

  • Some places limit consumer contract lengths and require renewal reminders. Check local rules before setting the term and renewal.
  • Many police services won't respond to unverified alarms or need an alarm permit. Tell the customer what applies locally.
  • Ask the customer to tell their response contacts they're on the list, and to update the list when it changes.
  • Cameras that record beyond the boundary, or record sound, can raise privacy issues. The agreement leaves camera placement and use with the customer.

Sign it online in minutes

  1. Fill in the blanks. Names, dates and amounts go straight into the agreement — the preview shows exactly where.
  2. Name who signs. Tick “This is me” for your own part. FileIt builds the PDF with every signature, date and initials box on the right line, and you can check or move anything before sending.
  3. Send it. Each signer gets a secure link and signs from any device — no account needed. The signed PDF, with an audit trail and a Certificate of Completion, is filed in your vault and emailed to everyone.
Use the alarm monitoring agreement template — it’s free

Alarm monitoring agreement: frequently asked questions

Does the alarm company guarantee my home won't be burgled?

No. The agreement explains that a system reduces risk but can't prevent every loss, that the company is not an insurer, and that the customer should keep its own insurance.

How does auto-renewal work?

You choose: month to month after the initial term, cancellable on your notice period; 12-month renewals that either party can stop with notice before the term or renewal ends; or ending at the term unless both agree in writing to continue. The company reminds the customer of renewal as consumer law requires.

Who pays for false alarms?

The customer pays any authority charges and gets any required permit. If you set a fee, the company charges it per dispatch, except when caused by an equipment fault or the company's error.

Who owns the equipment?

You choose. If the customer buys it, it's theirs once paid for. If the company provides it, it stays the company's and is collected or paid for when the agreement ends.

Can I sign it electronically?

Yes. E-signatures are generally valid for service agreements in the US, UK, EU and Canada, though some places add notice rules for contracts signed at home. FileIt keeps an audit trail with the signed PDF.

Use this template — free