Custom Order Request Form Template

What is the custom order request form template?

Custom work starts with a conversation, but the first message is often just "Can you make me something like this?" with a blurry photo. Before you can quote, you need the size, materials, any wording to include, a budget, a date and whether it's being delivered. This template asks for all of it in the first message.

It suits bakers, furniture makers, jewellers, printers, florists, tailors and anyone else who makes things to order. Customers describe their idea, add sizes, colours and materials, upload up to six inspiration images or sketches, and choose a budget band. Personalisation text, a delivery address and a gift message appear only when they're needed.

Each request is filed as a PDF in your FileIt vault with the images attached, so you have the brief, the references and the agreed deadline together when you start work.

Who uses a custom order request form?

• A bakery taking celebration cake orders through one link
• A furniture maker collecting dimensions and wood preferences before quoting
• A jeweller handling engraving and personalised pieces
• A print studio receiving corporate gift orders with quantities
• An online maker replacing direct messages with a structured brief

Questions on this custom order request form

25 questions over 3 pages · includes file upload, conditional questions, multiple pages, consent checkbox.

The custom order request form, page by page

1 About you

The customer gives their name, email and phone and says whether the order is for themselves, a gift, or a business or event. Choosing a business or event adds a question for its name.

2 What you'd like made

What would you like made? is a short required answer with examples in the placeholder. The customer picks an occasion and a quantity, then describes what they have in mind, with help text asking for shape, style and feel.

Optional questions cover size or dimensions, colours or finishes, and materials or ingredients they'd like or want to avoid, which is handy for allergies or a particular wood. A Yes to Would you like any personalisation? asks for the exact text, names or dates to include, with a reminder to check the spelling. Up to six inspiration images, sketches or references can be uploaded.

3 Budget, timing & delivery

The customer picks a budget band, from under 100 to over 2,500, or asks you to advise, and gives the date they need it by and how flexible that date is. Delivery or collection follows, and Please deliver it asks for a delivery address. Gift orders get a gift wrap question, and a Yes opens a box for the gift message.

They say whether they'd like a sketch, sample or proof first and how they heard about you. Finally they confirm they understand this is a request, not a confirmed order, and that price, timing and any deposit come next.

Make the template yours

• Change the budget bands and the currency note to suit your prices
• Swap the occasion list for categories that match what you make
• Add questions specific to your craft, such as cake flavours or ring size
• Set a maximum number of responses when you only have a few commission slots
• Add a close date for seasonal orders such as holiday gifts

Tips for a better custom order request form

• Reply with a quote quickly while the customer is still excited
• Confirm personalisation text back in writing before you make anything
• Use the flexible-date answer to plan your workload
• Ask for a deposit before starting on fixed-date orders
• Keep the inspiration images with the order so you can check them as you work

Custom order request form: frequently asked questions

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Templates are a starting point. Check that the questions and any wording about consent, privacy or terms suit your situation and the rules where you are. Page last reviewed 2026-10-01.