What is a chimney service agreement?
A chimney visit is short, but it raises questions that matter: what was actually inspected, what happens if the sweep finds a cracked flue, and who decides whether the fire can be lit again. A chimney service agreement answers those questions in writing.
This template covers sweeping and inspecting chimneys, open fireplaces and wood, coal, pellet, gas or oil stoves. It records the appliance and fuel, an editable list of services, whether a camera inspection is included or priced separately, the visit date and an optional annual service. The customer agrees to let the fire go cold and clear the area; the technician protects the room and decides whether roof work is safe. A written report covers what was readily accessible, with an unsafe-to-use warning where needed. Repairs such as caps, liners, crowns and flashing are quoted separately. It sets the price, extra flues, free cancellation up to a number of hours, an optional late or no-access fee, and plain limits on what a sweep can promise.
- Best for
- Chimney sweeps and fireplace and stove technicians
- Signed by
- The chimney technician and the customer
- Covers
- Cleaning, inspection report, unsafe findings, repairs, cancellation
- Length
- About 2 pages, initialled on every page
When to use a chimney service agreement
- An annual sweep and inspection before the heating season
- Cleaning a wood-burning stove and its connector pipe
- A camera inspection of a flue after buying a house
- Checking a chimney after smoke started coming into the room
- Inspecting a gas fireplace flue alongside the gas engineer's service
What you fill in
19 blanks, then the name and email of each person who signs: chimney technician, customer.
1 The parties
- Chimney business (your business)*
- Your phone or email*
- Certification, licence or registration (optional)
- Customer*
- Customer phone or email*
2 The appliance
- Property address*
- Chimney, fireplace or stove*
- Fuel burned* wood · coal or smokeless fuel · wood pellets · gas · oil · more than one fuel
3 The service
- Services included*
- Camera inspection of the flue* not included · included in the price · charged separately below
- Camera inspection price (if separate)
- Visit date*
- Repeat every year?* No · Yes
4 Price and payment
- Currency*
- Price for the visit*
- Charge for each additional flue (optional)
- Free cancellation up to (hours before the visit)*
- Late cancellation or no-access fee (optional)
- Governing law*
5 Who signs
- Chimney technician signature and date, job title, initials on every page · The chimney sweep or chimney service business.
- Customer signature and date, initials on every page · The property owner, or a tenant or manager authorised by the owner.
What the chimney service agreement covers
- The appliance and the service
- Before the visit, access and dust
- Inspection report
- Repairs quoted separately
- Price, payment and cancellation
- Responsibility and general
Using the chimney service agreement, step by step
1 Describe the appliance
List the chimney, fireplace or stove and the flues, and choose the fuel burned.
2 Set the service
Edit the pre-filled list of services, choose whether a camera inspection is included, set the visit date and whether to repeat it each year.
3 Price and cancellation
Enter the price, an optional charge per extra flue and camera inspection, the free-cancellation window and an optional late or no-access fee.
4 Send for signature
Enter the governing law and send it to the customer. You can send it when the visit is booked.
Tips before you send it
- Remind the customer the day before not to light the fire. A hot appliance can't be swept and triggers the no-access fee if you set one.
- Photograph anything you flag as unsafe. The report and the photos are the record if the customer chooses to use the appliance anyway.
- Work on gas or oil burners and controls usually needs someone qualified for that fuel. The agreement keeps it out of scope.
- Recommend smoke and carbon monoxide alarms in writing. The agreement says the customer should have them.
Sign it online in minutes
- Fill in the blanks. Names, dates and amounts go straight into the agreement — the preview shows exactly where.
- Name who signs. Tick “This is me” for your own part. FileIt builds the PDF with every signature, date and initials box on the right line, and you can check or move anything before sending.
- Send it. Each signer gets a secure link and signs from any device — no account needed. The signed PDF, with an audit trail and a Certificate of Completion, is filed in your vault and emailed to everyone.
Chimney service agreement: frequently asked questions
What does the inspection cover?
The readily accessible and visible parts of the chimney, fireplace or stove on the day. Concealed parts may need further investigation, which the report recommends. A camera inspection can be included or priced separately.
What if the technician finds the chimney is unsafe?
They tell the customer straight away and in the report, and advise that the appliance shouldn't be used until it's fixed. The decision to use it stays with the customer.
Are repairs included?
No. Caps, crowns, flashing, dampers, liners, masonry and creosote removal are quoted separately and done only with the customer's written approval.
Does sweeping guarantee there won't be a chimney fire?
No. The agreement says cleaning and inspection reduce the risks, but no one can guarantee a chimney fire, smoke problem or leak won't happen.
Can I sign it electronically?
Yes. E-signatures are generally valid for home service agreements in the US, UK, EU and Canada. FileIt keeps an audit trail with the signed PDF.