What is the customer due diligence (individual) form template?
Regulated businesses, such as accountants, lawyers, estate agents, financial advisers and payment firms, have to know who their clients are. Collecting that by email means passports in inboxes and answers spread across messages. This customer due diligence form gathers the personal details, documents and risk questions in one place.
The client gives their legal name, date of birth, nationality, residence and address, with a previous address if they've moved recently. They upload photo ID and proof of address, then describe their occupation, income, expected activity, source of funds and wealth, and what they'll use your services for. A page explains what a politically exposed person is and asks about PEP status, sanctions and whether they're acting for someone else.
Every submission is saved as a PDF in your vault with the documents attached. Your own checks, screening and risk assessment then follow your firm's procedures.
- Best for
- Firms with anti-money laundering obligations onboarding individuals
- Filled in by
- New individual clients
- Time to complete
- About 10–15 minutes with documents ready
- Includes
- ID and address uploads, source of funds, PEP and sanctions questions, signature
Who uses a customer due diligence (individual) form?
- An accountancy practice onboards a new sole trader client
- A law firm collects client ID before a property purchase
- An estate agent verifies a buyer before an offer is accepted
- A financial adviser gathers source-of-funds information before an investment
- A payment or crypto business onboards an individual customer
- A firm refreshes due diligence on existing clients
Questions on this customer due diligence (individual) form
37 questions over 5 pages · includes signature, file upload, conditional questions, multiple pages, consent checkbox.
1 About you
- Full legal name*
- Previous or other names
- Date of birth*
- Nationality*
- Any other nationality
- Country of residence*
- Email*
- Phone*
- Home address*
- How long have you lived there?* Less than 3 years · 3 years or more
- Previous address* asked only when it applies
- Tax identification number
2 ID & address documents
- Photo ID* Passport · National identity card · Driving licence · Residence permit
- Document number*
- Issuing country*
- Expiry date*
- Copy of your ID*
- Proof of address* Utility bill · Bank or credit card statement · Tax or government letter · Council or property tax bill · Tenancy agreement or mortgage statement
- Copy of your proof of address*
3 Occupation & source of funds
- Employment status* Employed · Self-employed · Company director or owner · Retired · Student · Not working
- Occupation and employer or business*
- Annual income (USD equivalent)* Under 25,000 · 25,000 – 50,000 · 50,000 – 100,000 · 100,000 – 250,000 · Over 250,000
- Expected value of your business with us each year* Under 10,000 · 10,000 – 50,000 · 50,000 – 250,000 · 250,000 – 1 million · Over 1 million
- Where will the money come from?* Salary or earnings · Business income · Savings · Investments · Sale of property · Inheritance · Gift · Pension · Loan
- Tell us more about the source of funds*
- How did you build your overall wealth?
- What will you use our services for?*
- Evidence of source of funds
4 PEP & sanctions
- Are you a PEP?* No · Yes — I am or have been · Yes — a family member or close associate is
- Role, country, dates and your relationship to the person* asked only when it applies
- Are you, or anyone you act for, subject to sanctions?*
- Please explain* asked only when it applies
- Are you acting on behalf of someone else?*
- Who, and what's your relationship?* asked only when it applies
5 Declaration
- Declaration*
- Identity checks*
- Signature*
The customer due diligence (individual) form, page by page
1 About you
Full legal name as on the ID, other or previous names, date of birth, nationality and any second nationality, country of residence, email, phone and home address. Less than three years at the address asks for the previous one. A tax identification number is optional.
2 ID & address documents
The type of photo ID (passport, national ID card, driving licence or residence permit), its number, issuing country and expiry date, and a copy of both sides. Then the type of proof of address and a copy of it.
3 Occupation & source of funds
Employment status, occupation and employer, an income band and the expected yearly value of the relationship. The client ticks where the money will come from, explains in more detail, can summarise how they built their wealth, and says what they'll use your services for. Supporting evidence can be uploaded.
4 PEP & sanctions
A note explains what a politically exposed person is. The client says whether they, or a family member or close associate, are a PEP, and if so gives details. They're asked whether they, or anyone they act for, are subject to sanctions, and whether they're acting on someone else's behalf.
5 Declaration
The client confirms the information is true and they'll report changes, acknowledges that you may verify their identity and screen them using third-party services, and signs.
Make the template yours
- Change the accepted ID and proof-of-address types to those your procedures allow
- Set the income and value bands in your own currency
- Make the source-of-funds evidence required for higher-risk services
- Edit the identity checks statement to name the services you use and your privacy notice
- File responses in a restricted vault folder
- Send personal invitations so each client's link is theirs alone
Tips for a better customer due diligence (individual) form
- Agree what documents you accept before sending the form, so clients aren't asked twice
- Check ID expiry dates when you review; the form records them
- Ask follow-up questions when source-of-funds answers are vague
- Keep records for as long as your regulations require
- Only collect the information your procedures actually need
Every response becomes a PDF in your vault
The submission becomes a PDF with the ID and address documents, filed in the vault folder you choose. The compliance contact is emailed immediately. The client gets a copy of their answers.
Your team then verifies the documents, runs screening and records the risk assessment in line with your procedures. The Responses table shows each client's PEP and sanctions answers at a glance.
- Start from this template. It opens in the FileIt Forms designer — change any question, add pages, set the rules for when questions appear.
- Share it. Turn on a public link, or send it to people by email, each with their own link. They don’t need a FileIt account.
- Get the answers as PDFs. Each response is saved as a PDF in the vault folder you choose, with uploaded files attached — and listed in a Responses table you can export to CSV.
Customer due diligence (individual) form: frequently asked questions
Is this customer due diligence template free?
Yes. It's one of the ready-made templates in the Forms app on every FileIt account, including the free plan. Use it as it is or change any question in the designer.
Does FileIt verify the ID or screen the client?
No. The form collects information and documents. Identity verification, sanctions and PEP screening and your risk assessment are carried out by your team or the services you use.
Does this form meet our regulator's requirements?
It's a starting point that covers common due diligence information. Requirements differ by country and sector, so check it against your own policies and adjust the questions.
Can clients upload photos taken on their phone?
Yes. The ID and address uploads accept JPG, PNG, HEIC and PDF, up to two files each.
Do clients need a FileIt account to complete due diligence?
No. Share the form by public link or send personal email invitations, and anyone can fill it in and submit it without creating an account.
Is there a version for companies?
Yes. The business verification (KYB) template covers registration details, ownership, directors and beneficial owners.
How is the data protected?
Answers and uploaded files are encrypted at rest in FileIt. Limit who can open the vault folder where these responses are filed.